Refund policy

Thank you for shopping with SOLA ONLINE STORE. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, where applicable.
  • Include all original tags, accessories, and documentation.
  • Not be damaged, altered, washed, or used.

We reserve the right to refuse a return if the item does not meet these requirements.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or customized products.
  • Digital products or downloadable items.
  • Gift cards.
  • Products marked as final sale.
  • Items that have been used, damaged, washed, or altered by the customer.

3. How to Request a Return

Before sending any item back, please contact us at [shinwariz801@gmail.com] and provide:

  • Your order number.
  • Your name.
  • The reason for the return.
  • Photos of the product, if the item is damaged or defective.

Do not send products back without contacting us first. We will provide return instructions if your request is approved.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos of the item and packaging. If the issue is confirmed, we may offer a replacement, store credit, or full refund, depending on the circumstances.

6. Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived defective.

7. Exchanges

We may offer exchanges depending on product availability. If the requested replacement is unavailable, we may offer a refund or store credit where applicable.

8. Late or Missing Refunds

If you have not received your approved refund after the stated processing period, please first check with your bank or payment provider. If you still cannot locate the refund, contact us at [shinwariz801@gmail.com].

9. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order. Once an order has been processed or shipped, we may not be able to cancel it.

10. Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

SOLA ONLINE STORE
Email: [shinwariz801@gmail.com]
Website:https://solaonlinestore.com